Thought Leadership

Building a better bank together

When we first launched New Valley Bank as a community bank for western Massachusetts, we weren’t interested in “tinkering around the edges” of the old model of banking. 

We stayed focused on common-sense financial lending, excellent customer service, and remaining a truly local Western MA bank. To that end, we leveraged forward-thinking technology to augment our person-to-person relationships, not replace them; and developed systems that matched our customers behaviors, rather than ask them to bend to ours.

What we’re doing here is different, and we’re eager to share our vision with you and hear your ideas in turn.