Frequently Asked Questions About New Valley Bank

How do I switch my accounts to New Valley Bank?

To switch your bank account, start by opening your new account with New Valley Bank, a prominent community bank in Springfield, MA. Then sign up for online banking and bill pay, order your checks and a debit card. You’ll then review your automatic payments and bill payments to determine who to contact to redirect you to a new account. You’ll then give HR a direct deposit form with new account number(s). Once this direct deposit and autopay has transferred to your new account, you will be able to close any old accounts.

Our team at New Valley Bank is here to ensure this is a seamless process. We’re well-versed in helping clients transition their accounts, whether it’s an online personal checking account, or a business savings account. Connect with us and we will help you get started!

What kinds of loans does New Valley offer?

New Valley Bank provides a variety of options. Our loans are designed to meet your individual needs. We offer commercial real estate loans, owner-occupied real estate loans, commercial loans to businesses, and much more. Check out our professional services loans, manufacturing, non-profits, healthcare, transportation, craft food & beverage business, education, and opportunity zone loans.

How can I bank online?

It’s a breeze. Sign up at our website to open a money market or a business or personal checking or savings account online. Here you can make mobile deposits and open new accounts, review statements and balances, make transfers, pay loans, and handle most other transactions effortlessly.

How to apply for a business loan online?

New Valley Bank & Trust, your community bank in Springfield, MA, can accept online loan applications through the Loan Origination System. To start your application, please visit and click on the “Apply For a Business Loan” button on the homepage. New borrowers can create a new account by clicking “Register” on the right side of the home page of the loan platform and then following the directions that are provided.

How do I open an account with New Valley?

Opening a personal or business account with your trusted Springfield community bank is easy. You can apply online or come to one of our branch locations in Massachusetts. Whatever you choose, our experienced team is here to assist in opening the account that’s right for you, whether it’s a personal checking account online, a business checking account online, a personal savings account, or a business savings account. All you need is one form of primary ID (i.e., license or passport) or two forms of secondary ID (i.e., credit card and social security card). Opening a new business bank account is quick and easy with New Valley Bank. While timing varies depending on the complexity of your business, our Cash Management team can ensure your needs are met as quickly as possible.

Does New Valley Offer overdraft protection?

New Valley Bank & Trust, one of the trusted community banks in Massachusetts, offers overdraft privilege for eligible consumer checking accounts – up to $500 or $1,000 depending on the product. We also offer sweep services to a linked savings or money market account, providing you with additional financial flexibility and peace of mind.

Can I deposit funds online?

As a Springfield community bank, our team provides customers with many convenient options for depositing funds to their account(s). You can even use our mobile banking to deposit checks on the go. Our online banking tools can link to external accounts to electronically send or receive funds, as well.

Where are you located?

New Valley Bank & Trust has three convenient locations in Western MA.

  • Our main office is at One Monarch Place, Suite 100, Springfield, MA 01144.
  • Our 16 Acres office is at 1930 Wilbraham Road, Springfield, MA 01129.
  • Our West Springfield office is located at 333 Elm Street, West Springfield, MA 01089.

All locations offer 24/7 ATM availability, and you can also contact us remotely via phone, email, or text message. If you’re in the Springfield area, consider us as your Western Massachusetts community bank.

What is a community bank?

New Valley Bank is proud to be a Springfield community bank. True community banks are committed to meeting the unique business needs of their communities. They are defined by local ownership and decision-making. Our team lives, works, and volunteers in the communities we serve, which affords us a clear understanding of the local needs of families and businesses.