Frequently Asked Questions About New Valley Bank

How do I switch my accounts to NVB?

To switch your account, start by opening your new account with New Valley Bank. Then sign up for online banking and bill pay, order your checks and a debit card. You’ll then review your automatic payments and bill payments to determine who to contact to redirect you to a new account. You’ll then give HR a direct deposit form with new account number(s). Once this direct deposit and autopay has transferred to your new account, you will be able to close any old accounts.

Our team is here to ensure this is a seamless process. We’ll work with you to help you transition any accounts to your new account with us. Connect with us and we will help you get started!

What kinds of loans does New Valley Bank offer?

New Valley Bank provides a variety of options. Our loans are designed to meet your individual needs. We offer commercial real estate loans, owner-occupied real estate loans, commercial loans to businesses, and much more. Check out our professional services loans, manufacturing, non-profits, healthcare, transportation, craft food & beverage business, education, and opportunity zone loans.

How can I bank online?

It’s a breeze. Sign up at our website, Here you can make mobile deposits and open new accounts, review statements and balances, make transfers, pay loans, and handle most other transactions effortlessly.

How to apply for a business loan online?

New Valley Bank & Trust does not currently offer online applications for loan products. But keep your eyes open for this option in the future!

How do I open a business bank account?

Online account opening for business accounts is coming soon, keep an eye out! 

In the meantime, please contact one of our Cash Management Officers or stop by one of our branches to meet with our experienced Cash Management team. We’ll provide the required documentation to get you started.

How quickly can I open a business bank account?

Opening a new business bank account is quick and easy with New Valley Bank. While timing varies depending on the complexity of your business, our Cash Management team can ensure your needs are met as quickly as possible.

Do I need a business bank account if self-employed?

Self-employed entrepreneurs benefit from the range of services offered by New Valley Bank & Trust business bank accounts. Use our mobile app and online banking to create personalized services or stop in to see us at our local branch for more information. We’re dedicated to supporting local business owners and are prepared to meet their expectations.

Does New Valley Offer overdraft protection?

New Valley Bank & Trust offers overdraft privilege for eligible consumer checking accounts – up to $500 or $1,000 depending on the product. We also offer sweep services to a linked savings or money market account.

Can I deposit funds online?

New Valley Bank provides our customers with many convenient options for depositing funds to their account(s). You can even use our mobile banking to deposit checks on the go. Our online bank tools can link to external accounts to electronically send or receive funds, as well.

Where are you located?

New Valley Bank & Trust has two convenient locations in Springfield, MA.

Our main office is at One Monarch Place, Suite 100, Springfield, MA 01144.

Our 16 Acres office is at 1930 Wilbraham Road, Springfield, MA 01129.

Both locations offer 24/7 ATM availability, and you can also contact us online via phone or text message.

How do I open a personal savings account?

Opening a personal checking or savings account with New Valley Bank is easy. You can apply online or come to one of our branch locations. Whatever you choose, our experienced team is here to assist in opening the account that’s right for you. All you need is one form of primary ID (i.e., license or passport) or two forms of secondary ID (i.e., credit card and social security card).

How do I open a personal checking account?

We enjoy simplicity, which is why our team has made the process of opening a checking account the same as opening a savings account.

What is a community bank?

True community banks are committed to meeting the unique business needs of their communities. They are defined by local ownership and decision-making. Our team lives, works, and volunteers in the communities we serve, which affords us a clear understanding of the local needs of families and businesses.